Our Commitment to Safe Play
r555 provides online casino games and sports betting as a form of entertainment. For most players in Bangladesh, it stays exactly that. But we also know that for a small number of people, gambling can become a problem. That is why responsible gaming is built into how r555 operates — not treated as an afterthought.
Every account holder can access spending controls, cooling-off periods and permanent self-exclusion directly through our support team. None of these tools require a lengthy process. If you need them, they are there.
Age Verification: 18+ Only
You must be at least 18 years old to register and play at r555. This is a hard rule with no exceptions. During registration we collect your date of birth. Before your first withdrawal, our KYC (Know Your Customer) process requires you to submit one of the following documents:
- National ID Card (NID)
- Passport
- Driving Licence
Our team reviews KYC documents within 24 hours. Any account found to belong to a person under 18 will be permanently closed and any remaining balance refunded to the original payment method in line with applicable rules.
Limits and Tools You Control
These controls are available on request by contacting our 24/7 Live Chat or emailing [email protected]. We aim to apply all limits within one hour of your request.
| Tool | What it does | How to set it | Takes effect |
|---|---|---|---|
| Deposit Limit | Caps how much you can deposit per day, week or month | Live Chat or email | Within 1 hour |
| Session Time Reminder | Sends a notification after a set play session length | Live Chat or email | Within 1 hour |
| Loss Limit | Stops play once your losses reach a threshold you choose | Live Chat or email | Within 1 hour |
| Cooling-Off Period | Pauses your account for 24 hours, 7 days or 30 days | Live Chat or email | Immediate |
| Self-Exclusion | Closes your account for 6 months, 1 year or permanently | Email to [email protected] | Within 24 hours |
Self-Exclusion and Cooling-Off
Cooling-Off Period
A cooling-off period temporarily suspends your account. You choose the duration: 24 hours, 7 days or 30 days. During this time you cannot log in, deposit or place bets. The period cannot be shortened once activated. When it ends, your account reopens automatically — unless you request an extension.
Self-Exclusion
Self-exclusion is a stronger step. It closes your account for a minimum of 6 months. You can also choose 1 year or a permanent closure. During self-exclusion, r555 will not send you any promotional emails or SMS messages. If you attempt to open a new account during this period, we will close it once we identify the connection.
Warning Signs Worth Knowing
Gambling becomes a problem when it stops being entertainment and starts affecting your daily life. The following patterns are worth paying attention to — in yourself or someone you know.
- Spending more than you planned, or chasing losses to "win it back"
- Borrowing money specifically to gamble
- Gambling interfering with work, study or family time
- Feeling anxious or irritable when not playing
- Hiding your gambling activity from people close to you
- Using gambling to cope with stress, loneliness or low mood
- Neglecting meals, sleep or basic responsibilities to play longer
If two or more of these feel familiar, it is worth taking a break. Use the cooling-off or self-exclusion tools above, or contact a support service listed at the bottom of this page. There is no judgment here.
Keeping Minors Away from Gambling
If you share a device with people under 18, take a few simple steps to prevent accidental access to r555:
- Log out of r555 fully after each session — do not stay signed in on a shared phone or tablet.
- Use a device PIN or screen lock that your children do not know.
- Consider parental control software for shared computers and mobile devices.
- Keep payment method login details private so minors cannot fund an account.
If you believe a minor has accessed or registered an account at r555, contact us immediately at [email protected]. We will investigate and close the account with no penalties.
How to Request a Limit or Exclusion
The process is straightforward. You do not need to explain your reasons — just contact us and we will apply your request.
- Open Live Chat at any time (24/7) or send an email to [email protected] from your registered email address.
- Tell the agent which tool you want: deposit limit, loss limit, session reminder, cooling-off or self-exclusion. State the amount or duration you have chosen.
- For deposit and loss limits, the agent will confirm the change within one hour. For self-exclusion, you will receive a written confirmation email within 24 hours.
- If you are requesting self-exclusion, r555 will process any pending withdrawable balance to your registered bKash, Nagad, Rocket, Upay or bank account before closing the account.
Support Resources
r555 is based online and serves players across Bangladesh. If you feel that gambling is affecting your wellbeing, speaking to someone outside the platform can help. The following organisations provide free, confidential support:
| Organisation | What they offer | How to reach them |
|---|---|---|
| Gamblers Anonymous | Peer support groups for people with gambling problems | gamblersanonymous.org |
| GamCare | Free counselling, online chat and a helpline | gamcare.org.uk |
| Gambling Therapy | Free online support in multiple languages | gamblingtherapy.org |
| r555 Support | Account limits, exclusion, general questions | [email protected] · 24/7 Live Chat |
You can also contact our support team just to talk through your options — no request is too small. We will not share your query with anyone outside our compliance team.